Frequently Asked Questions

Please reach us at info@dovetailnetworks.com if you cannot find an answer to your question.

What is a Technology Broker and Advisor?

A Technology Broker and Advisor is an independent, professional, intermediary who facilitates the purchase and management of technology and telecommunications services on behalf of individuals or businesses. We analyze a client's technology and communication needs, identify suitable service providers, negotiate contracts, and coordinate installations. By leveraging our industry expertise, we ensure our clients receive optimal solutions at competitive prices. We act as a single point of contact, simplifying the complex technology and telecommunications landscapes by offering personalized guidance. Ultimately, our role is to streamline the procurement process, saving our clients time, effort, and potentially reducing costs.

What are the advantages of working with a Technology Broker and Advisor versus a direct carrier sales rep?

There are many excellent reasons why a company should consider using a Technology Broker and Advisor. Here is a quick summary of the main reasons.

Access to a broader range of technology solutions: Technology Brokers and Advisors have access to a wide range of technology solutions from many different carriers/providers, which can help businesses find the best fit for their needs. We don't work for or promote any one carrier or provider.

Expertise and knowledge: Technology Brokers and Advisors have expertise, knowledge, and contacts in various technologies, which can help businesses make more informed decisions about which solutions to implement. Dovetail Networks has over 25 years of technology and telecommunications experience, this equates to your business getting the best products and solutions available.

Cost savings: Technology Brokers and Advisors have unique relationships with carriers/providers and can negotiate more favorable pricing and terms on behalf of their clients. This can help businesses save money on the solutions they purchase.

Time savings: Working with a Technology Broker and Advisor can save businesses time and resources by outsourcing research and evaluating different solutions. Why call multiple carriers, get multiple quotes and deal with multiple sales reps when you can work with a Technology Broker and Advisor as a single point of contact? We work from your side of the table and are unbiased.

Low risk, minimum cost, and no obligations: Since carriers/providers compensate Technology Brokers and Advisors for successful placements, we don’t charge clients for our services, and there is no obligation to accept any of our recommendations.

Overall, a Technology Broker and Advisors can help companies find the right technology solutions for their needs, conserve time and resources, and save money on the technologies they purchase. It's worth talking with us.

How is Dovetail Networks compensated?

First, you will never see a bill from Dovetail Networks. All invoices will be sent to you directly by the carriers and providers we help you select for your technology and telecommunications needs. We get paid by the carriers much like they would pay one of their own direct sales reps. If we place the order for you, your costs will not be higher working with us. In fact, we often times will be able to negotiate better terms and pricing. With our, "Carriers Complete" process, we are always trying to get you the best terms possible. And since we only get compensated when you pay your monthly bill to the carrier, we are invested in making sure you are happy long into the future.

What if my business in not located in a major city?

We can help all businesses, no matter where they are located in the U.S. We can even help businesses located in Canada, Mexico as well as overseas. Because we have over 500 national, regional and local carriers and providers in our portfolio, we are sure to find you a solution that is best for your business. Be sure to visit our Technology Partners page to see a partial list.

What information does Dovetail Networks share?

Dovetail Networks keeps all information you share with us confidential. The only information we share with carriers is in order to obtain quotes on your behalf, which is the same information you would need to provide to a carrier or provider in order to receive a quote directly from them. That information may include:
Your business Name
Your business address
Your main or contact phone number
Site contact first and last name

All information provided to carriers to obtain a quote would also fall under their privacy policies.

Who do I call if I have service of billings issues with the carriers after installation?

Our advice is to always immediately call the carrier directly for all billing or technical issues since you are the customer contact of record. We will have set you up with the best way to contact them for any service and billing issues. We then ask that you make sure to get a service/repair ticket number from the carrier or provider during your contact with them. Then after that initial contact, please notify us right away and provide to us the repair/service ticket number. Once we have that information, and have discussed the issue with you, we will work on your behalf, at not charge, to help you resolve your issue as soon as possible.

We work for you, not the carrier or provider. We always want you to know that you can call or email us at any time to advise on all matters regarding your technology and telecommunications services.

Your Technology Broker and Advisor.

Frequently Asked Questions