info@dovetailnetworks.com
Phone (413) 530-5427
Phone (413) 530-5427
Please reach us at info@dovetailnetworks.com if you cannot find an answer to your question.
A Telecommunications/Technology Broker is an independent, professional, intermediary who facilitates the purchase and management of telecommunications services on behalf of individuals or businesses. We analyze a client's technology and communication needs, identify suitable service providers, negotiate contracts, and coordinate installations. By leveraging our industry expertise, we ensure our clients receive optimal solutions at competitive prices. We act as a single point of contact, simplifying the complex telecommunications landscape and offering personalized guidance. Ultimately, our role is to streamline the telecommunications procurement process, saving our clients time, effort, and potentially reducing costs.
There are many excellent reasons why a company should consider using a Telecommunications/Technology Broker. Here is a quick summary of the main reasons.
Access to a broader range of technology solutions: Brokers have access to a wide range of technology solutions from different carriers/providers, which can help companies find the best fit for their needs. We don't work for or promote any one carrier or provider.
Expertise and knowledge: Brokers have expertise, knowledge, and contacts in various technologies, which can help companies make more informed decisions about which solutions to implement. Dovetail Networks has over 25 years of telecom/technology experience, this equates to your business getting the best products and solutions available.
Cost savings: Brokers have unique relationships with carriers/providers and can negotiate more favorable pricing and terms on behalf of their clients. This can help companies save money on the solutions they purchase.
Time savings: Working with a Broker can save companies time and resources by outsourcing research and evaluating different solutions. Why call multiple carriers, get multiple quotes and deal with multiple sales reps when you can work with a Broker as a single point of contact? As a Broker, we work from your side of the table and are unbiased.
Low risk, minimum cost, and no obligations: Since carrier/providers compensate Brokers for successful placements, we don’t charge clients for our services, and there is no obligation to accept any of our recommendations.
Overall, a telecommunications/technology broker can help companies find the right technology solutions for their needs, conserve time and resources, and save money on the technologies they purchase. It's worth talking with us.
First, you will never see a bill from Dovetail Networks. All invoices will be sent to you directly by the carriers and providers we help you select for your telecom/technology needs. We get paid by the carriers much like they would pay one of their own direct sales reps. If we place the order for you, your costs will not be higher working with us. In fact, we often times will be able to negotiate better terms and pricing. With our, "Carriers Complete" process, we are always trying to get you the best deal possible. And since we only get paid when you pay your monthly bill to the carrier, we are invested in making sure you are happy long into the future.
We can help all businesses, no matter where they are located in the U.S. We can even help businesses located in Canada, Mexico as well as overseas. Because we have over 300 national, regional and local carriers and providers in our portfolio, we are sure to find you a solution that is best for your business. Be sure to visit our Telecom Partners page to see a partial list.
All information provided to carriers to obtain a quote would also fall under their privacy policies.
Our advice is to always immediately call the carrier directly for all billing or technical issues since you are the customer contact of record. We will have set you up with the best way to contact them for any service and billing issues. We then ask that you make sure to get a service/repair ticket number from the carrier/provider during your contact with them. Then after that initial contact, please notify us right away and provide to us the repair/service ticket number. Once we have that information, and have discussed the issue with you, we will work on your behalf, at not charge, to help you resolve your issue as soon as possible.
We work for you, not the carrier/provider. We always want you to know that you can call or email us at any time to advise on all matters regarding your telecommunications/technology services.
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